Trading conditions
Trading condition:
When you shop with us, you must be 18 years of age or older. If you do not meet these conditions, you cannot shop on our webshop, and we can never be held liable for any damages resulting from illegal or incorrect use of our products. All products on www.herbz.dk must be inaccessible to anyone under 18 years of age.
Product names are fictitious and are used for marketing purposes only. Our products represent different phenotypes of EU-approved hemp varieties, which cannot or should not be equated with illegal Cannabis.
We do not sell CBD products as medicine, but rather as cosmetics, gifts and souvenirs that contain less than 0.2% THC, as permitted by Danish law. There is no evidence that our products can be used as a treatment. We emphasize that CBD products are not medicine and therefore cannot diagnose, treat or cure diseases.
Discounts
We would like to point out that discounts cannot be combined with other offers or discounts unless otherwise stated.
PAYMENT
We accept online payments with; Dankort, Visa/Dankort, VISA, Mastercard, MobilePay, VISA Electron
Payment will only be deducted from your account once the physical item is shipped or the virtual product is created.
When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
DELIVERY
- The delivery time for your order is 1 - 3 business days.
- If you order before 2pm, the package will be shipped the same day.
- Delivery area: We deliver everywhere in Denmark
- Bring - Parcel shop: Free for purchases over 499 kr, otherwise 49 kr
- Bring - Home delivery: Free for purchases over 499 kr, otherwise: 59 kr
- You will always receive a track and trace number so that you can follow your package all the way from our warehouse to your home.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
We only accept packages that are sent directly to the address.
COMPLAINT OPTIONS
If you have a complaint, please contact us via email at mail@herbz.dk. Remember to mention the product and the website where you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals. (Link) .
For EU citizens outside the EU, complaints must be submitted via the EU Commission's online complaint platform.
ec.europa.eu
Standard cancellation form
(This form is only completed and returned if the right of withdrawal is exercised)
To:
Email: mail@herbz.dk
I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
________________________________________________________________
Ordered on: _____________________ Received on: _______________________
Consumer's name: ____________________________________________________
Consumer's address: __________________________________________________
Consumer's signature: ________________________ Date: _________________
(only if the form content is communicated on paper)
Updated May 1, 2024
